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Airtel Nigeria Customer Care Complaints and Suggestions Box
The company recently introduced a new medium of customer service which now allows customers to lodge their complaints and suggestion on how to make Airtel better via Text Messaging (SMS).
So, if you're an Airtel subscriber, you can send your complaints and suggestions in a SMS to 38885 for free.
Or you can also dial their customer care 111 or 121 (faulty at the moment).
Or you can visit www.selfcare.ng.airtel.com to log your complaints.
Disclaimer: The Ideal Idea (this website you're reading) is not affiliated to Airtel Nigeria in anyway. Please take note.
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I'm not sure if it still works. why don't you try it again
ReplyDeleteplease i need to know if they are not doing bis day anymore ...i mean bisday on bb
ReplyDeleteplease i need to know if they are not doing bis day anymore ...i mean bisday on bb
ReplyDeleteI'm not sure if it still works. why don't you try it again
ReplyDeletepls my phone has been stolen and i want to retrieve back my line.
ReplyDeleteladecare@yahoo .co.uk i have been try to subscribe for data bundile plan but unable to do what can i do?
ReplyDeletemy account have been barred,pls i will want to open it now....this is my number 08082695777.......my name is fuad adigun
ReplyDeleteam surprised dat airtel now engage in fraudulent act by collecting money without rendering services required.my name is tinu bello,my number is 07085615437.i subscribred for one month internet services with code *141*712*2# wich i was given replied immediately dat ve been given 7,680megabites dated 4/4/2012 in d evening.to my surprise dis same megabites was withdrawn yesterday night without any specific reason.Is this not a FRAUD?ve been calling Airtel customer services since last night nd yet this hasnt been rectified.Airteurn my money or megabites
ReplyDeleteam having some difficulties with my BB TOUR (9630)
ReplyDeleteI could hardly browse on it since i have subscribed for a month 13th June 2012 *BCM* what really happen with the network, notwithstanding, some of my guyz using the same network with me were able to browse freely without prob. my money is reading (wasting) likewise, the data also, pls help do somethings before its late. you guyz aren't treating me well since a year ago now, why?
Please I am not happy with your internet bundle procedure.Airtel has a very unique customer care service, but your internet service should not be like a herbalist that does not have any antidote. I was told I used a wrong key to bundle and nothing can be done to reverse it. That looks like one going to a herbalist.pls change for change is the only thing that is constant. I cannot recharge #5000 to bundle 750 mb twice instead of having 4G + I now had 1.7.It's too bad and it is not the 1st time.
ReplyDeletePretty nice article! I do also learn a lot from this site. I enjoyed reading your post. Thanks for the nice information.
ReplyDeleteCustomer Complaints
pleases help me ratify the problem with my Airtel number 08026163428. i can't call or send sms since two weeks ago ,is telling me to check operators services. i called customer care for over 30 minutes but but nobody picked it.
ReplyDeletePls have not been giving my airtime bonus, for a week now, i want to know if it has been stop permanently,pls i want to know.
ReplyDeleteIs it possible that you make your services more Client friendly by giving us a number to reach your customer service staff? I am really tired of listening to your automated machine say press this, press that...it does not solve my problems at all.
ReplyDeletehow do you intend to build a good relationship with your users if they don't get to speak to you?
I am one of the MANY unhappy users.
plz i av an airtel line wch av nt bin able 2 use cos its nt yet registered. Is dre a way i can register online or anywhr i can register. I'm in jos. Plz reply via merciyet@yahoo.com
ReplyDeleteto whom it may concern.... i was unable to use my recharge card of N500 yesterday because i scratched off a set of the pin numbers. i have tried reaching out to your customer care lines but none of them would answer to my request....
ReplyDeleteHello, i have not been able to send or receive text messages for over two months. kindly rectify this asap. ( 08023720370)
ReplyDeleteThank you.
Have been using my SIM for some months now and I have misplaced my SIM pack.yesterday my SIM started asking for puk number and I dont know how to go about it please help me to open it my number is 07014929604 I would be glad if it is open
ReplyDeletePls i mistakenly scratched my card wrongly and unable to load it since yesterday
ReplyDeleteI can't make call with my line if d person pick d call it's cut on its own dis is my number 08125641341
ReplyDeleteNo network service on my sim since on Tuesday till today, what a frustrating network provider Airtel is, I can't make call, browse nor receive call or even call dia customer agent, am frustrated with the poor services
ReplyDeletePls heeeeellllpp, can't make call, receive call or even browse nor call customer care since on Tuesday bcos of badddd Airtel Network that removed network service from my sim permanently or, am so pissed off, nothing has been done about it even after my numerous complaints on Facebook, d number is 08122900691 and I might be forced to get a new sim from a different network by Monday if dx rubbish continues till then, Airtel u're d worst network av ever come across, tufiaaaaa.
ReplyDeleteAm having a problem on my airtel sim,am having like #2000 bonus but I can't call out which started yesterday
ReplyDeleteI need you to fix that as soon as possible
Am Akinmade baliqis
08126389335
Am having a problem on my airtel sim,am having like #2000 bonus but I can't call out which started yesterday
ReplyDeleteI need you to fix that as soon as possible
Am Akinmade baliqis
08126389335
Pls my line have been barred for making call, this my number 08022356558
ReplyDeleteHow do I cancel all subscription on my Sim
ReplyDeleteGood afternoon from here I have a complain now I wanna ask is the airtel smart connect not working again cause I keep on loading card and have more airtime on my local calls and Airtel to airtel but still yet whenever I want to call it will be saying insufficient funds and it is affecting me right now cause I can't call anyone the normal card I usually load I used it for Subsricption and I always used the local calls and airtel to airtel to call but now it is not working again please help me do something to it as soon as possible
ReplyDeleteThanks
this is my number : 08122783107
or send me feedback to :davidjames08038@gmail.com
or:charlotteolivia37@gmail.com
Enter your comment...Good afternoon from here I have a complain now I wanna ask is the airtel smart connect not working again cause I keep on loading card and have more airtime on my local calls and Airtel to airtel but still yet whenever I want to call it will be saying insufficient funds and it is affecting me right now cause I can't call anyone the normal card I usually load I used it for Subsricption and I always used the local calls and airtel to airtel to call but now it is not working again please help me do something to it as soon as possible
ReplyDeleteThanks
this is my number : 08122783107
or send me feedback to :davidjames08038@gmail.com
or:charlotteolivia37@gmail.com
My unlimited plan doesn't go and the customer care said that they are working on it
ReplyDeletePls i cant receive text on my line 08023938718 anymoee
ReplyDeletePlease I want to why calls are so expensive and why I can't make call with my airtime bonus
ReplyDeleteI over scratch my recharge card
ReplyDeletePls kindly help me check on my airtel line any time is load on it dey tel mhe I av low credit... Pls help mhe out..... 08028264716
ReplyDeleteI recharged my mobile phone number 08023623074 through *894*200 my money was removed but they did not credit my mobile phone number
ReplyDeleteThe recharged is yesterday through First Bank
ReplyDeletePlease I need to know what to do to enjoy 20x bonus because it seems my mobile is not eligible to enjoy the offer so i want to know why
ReplyDeletePls I have been unable to use my subscription for the Smart trybe 2.0 night plan and the charge is always taken from my account.pls rectify it
ReplyDeletePlease I am unable to use my subscription for the Smart trybe 2.0 night plan and the charge is always taken from my account but it doesn't show in my data balance that I have subscribed.pls rectify this issue.Thank you
ReplyDeletePlease I am unable to use my subscription for the Smart trybe 2.0 night plan and the charge is always taken from my account but it doesn't show in my data balance that I have subscribed.pls rectify this issue.Thank you
ReplyDeleteMONEY HAS BN DEDUCTED FROM MY ACCOUNT BUT NO REFLECTION ON MY LINE 08081999001
ReplyDeleteI have about 11000 in my sim,as backtosender,I don't understand and I can't use it for calls too,even 200 in voice,and it can't Still be used,please directly me probably so I can use them ,thank You
ReplyDeletePlease I have 11000 in backtosenser but I can't use it to make calls even 200 on voice but its not working for calls,please direct me well,so I can use them for call,thanks
ReplyDeleteI don't know why I would load airtime into my line and before the next day my account will be empty,I loaded 900# yesterday being 2/4/19,and today I checked my balance its showing me #0.00,y?
ReplyDeleteI can't upgrade my Google play store and my gmail it will always said error retrieving information from server DF-DFERH-01
ReplyDeletePlease kindly unblocked my line couldn't make call nor browse with it and have airtime on it
ReplyDelete